Reducing Irregular Operations (IROPs) with technology
Amach recently hosted a webinar on how airlines can reduce Irregular Operations (IROPs). We were joined by Moni Panchavadi from AWS and discussed the use of RPA, AI and ML in mitigating IROPs
Transforming Customer Service with Amazon Connect
In a webinar in late March, hosted by the team here at Amach, we shone a spotlight onto Aer Lingus’s journey to revolutionize its customer service experience using Amazon Connect.
Susanne Carberry, Chief Customer Officer at Aer Lingus, Russell Yeates, Customer Experience Specialist at AWS and William Oldwin, Director of Cloud and Digital at Amach each shared their unique views into this technology, it’s benefits and where it is moving in the future.
Elevate Your Service: The Rise of the Cloud Contact Center
The cloud contact center is not just a trend; it’s a transformative shift in how businesses communicate and serve.
Within the dynamic sphere of aviation, this evolution is particularly poignant.
What is Amazon Connect? The Ultimate Guide for Beginners!
For those new to the world of cloud-based contact centers, “Amazon Connect” might sound like unfamiliar jargon. But don’t fret; this guide is designed just for beginners like you.