Exploring Passenger First Customer Services Webinar Replay

Exploring passenger first customer services webinar replay

This was the second in a series of webinars that Amach are hosting, this time Alan Raftery (Head of Commercial at Amach) was joined by Susanne Carberry (Chief Customer Officer at Aer Lingus), Russell Yeates (Customer Experience Specialist at AWS) and William Oldwin (Director of Cloud & Digital at Amach).

We took a deep dive into Amazon Connect with Aer Lingus, a Connect user, AWS with insights into the future of their platform and our own technical expert. This webinar was designed to provide insight into what can be achieved with passenger first customer services, next gen technologies and solutions and, how this can deliver real results for businesses that want to deliver a best in class Customer Services and Experiences.

This is the recording from that live session. Keep an eye out for upcoming webinars expanding on these topics, and introducing some others.

Webinar agenda:

Introductions and opening remarks

Aer Lingus – The success story

The business case for migrating
The journey to Amazon Connect
Success realised

AWS – What is coming with Amazon Connect

Generative AI in Amazon Connect
Amazon Q
Amazon Connect Contact Lens

Closing remarks

Contact the team for more information

Send the team a message

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Exploring Passenger First Customer Services Webinar Replay