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Transforming the Skies: How AWS Generative AI is Powering the Future of Aviation
The aviation industry is no stranger to innovation. From optimized fuel efficiency to dynamic pricing engines, airlines have long relied on technology to improve operations and enhance the passenger experience. Today, a new chapter is unfolding with the rise of Generative AI (Gen AI), with Amazon Web Services (AWS) playing a central role in driving this transformation. In this blog, I explore how airlines can harness the power of Gen AI using AWS’s advanced tools and infrastructure to unlock greater efficiency, personalization, and innovation across their operations.
Modernizing Aviation Data Platforms: Deploying Databricks on AWS
In today’s aviation landscape, where real-time insights, predictive maintenance, and seamless passenger experiences are paramount, data has become the fuel of transformation. One of the most powerful engines driving this change is the Databricks Lakehouse Platform. When deployed on Amazon Web Services (AWS), it provides a scalable, secure, and high-performance environment tailored to the needs of airlines and airports.
Modernizing Crew Management Systems: From On-Premise to AWS
The airline industry continues to face immense pressure to be more agile, data-driven, and resilient. Legacy systems often stand in the way of meeting these demands. One example is crew management, a mission-critical system that many carriers still operate on-premise.
This article explores how to modernize crew management for deployment on AWS, improving scalability, reliability, and integration with modern digital ecosystems, while maintaining continuity in crew operations.
AI Containment Strategies in Travel & Hospitality Call Centers
Amach’s latest webinar, “AI Containment Strategies in Travel & Hospitality Call Centers,” hosted by John Power, Chief Product Officer at Amach, and Moni Panchawadi of AWS, explores how AWS solutions like Amazon Connect can streamline Travel & Hospitality call center operations. Watch the recording to discover how AI-driven strategies enhance customer service and operational efficiency.
Avoxi Integration with Amazon Connect in Middle East & North Africa(MENA)
Discover how Avoxi seamlessly integrates with Amazon Connect to enhance customer communications across the MENA region. This video storyboard outlines Amach’s solution and the benefits to airlines, helping to optimize contact center operations and deliver exceptional customer experiences with scalable, reliable solutions.
Unlocking AWS Funding Opportunities for Airline Success
Webinar – Discover how AWS funding can help your airline innovate and grow. Join our AWS experts as they break down available AWS credits, share
Enhancing the Passenger Experience – A Fireside Chat with Susanne Carberry of Aer Lingus
Aer Lingus’s Susanne Carberry on Enhancing the Passenger Experience Listen to a recent conversation our Chief Product Officer, John Power had with Susanne Carberry, Chief
Aer Lingus: A Passenger-First Experience
Aer Lingus was encountering a number of significant obstacles that were hindering their ability to deliver a passenger-first experience across their customer care operations. With outdated systems, they struggled to support remote working for call centre agents and lacked the real-time reporting capabilities needed to ensure swift, effective responses.
Navigating the Clouds: Amach’s 2024 Cloud Migration Journey
As we bid farewell to another transformative year, Amach is excited to share our cloud migration journey at Amach. Our strategic migration solution to the
Amach’s End of Year State of the Nation
Dear Aviation Leaders, One Aviation theme that permeated Amach this year was IROP’s! The airline industry thrives on precision, but as we know, irregular
Transforming the Skies: How AWS Generative AI is Powering the Future of Aviation
The aviation industry is no stranger to innovation. From optimized fuel efficiency to dynamic pricing engines, airlines have long relied on technology to improve operations and enhance the passenger experience. Today, a new chapter is unfolding with the rise of Generative AI (Gen AI), with Amazon Web Services (AWS) playing a central role in driving this transformation. In this blog, I explore how airlines can harness the power of Gen AI using AWS’s advanced tools and infrastructure to unlock greater efficiency, personalization, and innovation across their operations.
Modernizing Aviation Data Platforms: Deploying Databricks on AWS
In today’s aviation landscape, where real-time insights, predictive maintenance, and seamless passenger experiences are paramount, data has become the fuel of transformation. One of the most powerful engines driving this change is the Databricks Lakehouse Platform. When deployed on Amazon Web Services (AWS), it provides a scalable, secure, and high-performance environment tailored to the needs of airlines and airports.
Modernizing Crew Management Systems: From On-Premise to AWS
The airline industry continues to face immense pressure to be more agile, data-driven, and resilient. Legacy systems often stand in the way of meeting these demands. One example is crew management, a mission-critical system that many carriers still operate on-premise.
This article explores how to modernize crew management for deployment on AWS, improving scalability, reliability, and integration with modern digital ecosystems, while maintaining continuity in crew operations.
Navigating the Clouds: Amach’s 2024 Cloud Migration Journey
As we bid farewell to another transformative year, Amach is excited to share our cloud migration journey at Amach. Our strategic migration solution to the
Amach’s End of Year State of the Nation
Dear Aviation Leaders, One Aviation theme that permeated Amach this year was IROP’s! The airline industry thrives on precision, but as we know, irregular
World Aviation Festival 2024: A Deeper Dive into the Future of Flight
The World Aviation Festival 2024 in Amsterdam last week was a hotbed of innovation, offering a glimpse into the future of air travel. Here’s a more detailed look at the key trends that emerged:
Amach Soars to New Heights with Three Strategic Leadership Appointments
Amach soars to new heights with three strategic leadership appointments, VP of Account Management, VP of Sales and VP of Operations.
Amach, a leading cloud computing consultancy specializing in the aviation sector, today announced the appointment of three seasoned professionals to its leadership team.
Amach, Gold Sponsors at the World Aviation Festival 2024
Amach Takes Flight at the World Aviation Festival 2024. The aviation industry is on the cusp of a technological transformation, and Amach is thrilled to be at the forefront of this change, that’s why we’re so excited to announce our participation in the upcoming World Aviation Festival in Amsterdam this October!
Reducing Irregular Operations (IROPs) with technology
Amach recently hosted a webinar on how airlines can reduce Irregular Operations (IROPs). We were joined by Moni Panchavadi from AWS and discussed the use of RPA, AI and ML in mitigating IROPs
Embracing the Cloud: Insights from our recent webinar.
In our recent webinar, we gathered a team of industry experts to discuss the evolving landscape of airline operations, focusing on the benefits and challenges of migrating from legacy systems to the cloud.
The session covered a range of topics, including the nature of Irregular Operations (IROPs), strategies for mitigating disruptions, and real-world success stories such as Aer Lingus’s transformation journey. Here’s a quick overview of the key points discussed.
Aer Lingus: A Passenger-First Experience
Aer Lingus was encountering a number of significant obstacles that were hindering their ability to deliver a passenger-first experience across their customer care operations. With outdated systems, they struggled to support remote working for call centre agents and lacked the real-time reporting capabilities needed to ensure swift, effective responses.
Aer Lingus DBRE Oracle Migration
Navigating the IT landscape presented a complex array of challenges for the team at Aer Lingus; from overcoming documentation gaps and legacy system risks to addressing security vulnerabilities and ensuring robust stakeholder coordination…
Avios Contact Centre Migration
Avios faced a multifaceted challenge in their mission to revolutionise customer service. Their aspiration was not just to improve, but to become a Centre of Excellence for Loyalty Services. This ambitious goal required a holistic transformation…
Aer Lingus Data Centre Migration
Aer Lingus embarked on a transformative journey to overhaul their IT infrastructure. The mission was to migrate a vast array of databases, to Amazon Web Services. This task represented a strategic shift towards achieving a more efficient, secure, & cost-effective environment.
AI Containment Strategies in Travel & Hospitality Call Centers
Amach’s latest webinar, “AI Containment Strategies in Travel & Hospitality Call Centers,” hosted by John Power, Chief Product Officer at Amach, and Moni Panchawadi of AWS, explores how AWS solutions like Amazon Connect can streamline Travel & Hospitality call center operations. Watch the recording to discover how AI-driven strategies enhance customer service and operational efficiency.
Avoxi Integration with Amazon Connect in Middle East & North Africa(MENA)
Discover how Avoxi seamlessly integrates with Amazon Connect to enhance customer communications across the MENA region. This video storyboard outlines Amach’s solution and the benefits to airlines, helping to optimize contact center operations and deliver exceptional customer experiences with scalable, reliable solutions.
Unlocking AWS Funding Opportunities for Airline Success
Webinar – Discover how AWS funding can help your airline innovate and grow. Join our AWS experts as they break down available AWS credits, share
Enhancing the Passenger Experience – A Fireside Chat with Susanne Carberry of Aer Lingus
Aer Lingus’s Susanne Carberry on Enhancing the Passenger Experience Listen to a recent conversation our Chief Product Officer, John Power had with Susanne Carberry, Chief
Managing EU261 and IROPs for Airlines
On the 21st November 2024 we rounded up our current webinar series focused on IROPs.
Following on from the World Aviation Festival, we take a look at the challenges, solutions & benefits of resolving EU261 and other IROPs.
Transforming IROPs with RPA, AI, LLM’s & Bots
On the 17th July we hosted another panel based webinar, this time discussing the use of tools such as RPA, AI, LLM’s and other bots to help support and mitigate against the impacts of IROPs.
We were joined by Moni Panchavadi, WW Partner Solution Architect at AWS For Travel & Hospitality and by Victor Ceaus, Software Engineering Manager at Amach, and this session was hosted by John Power, Head of Product at Amach.
Our panel includes guest speaker Gillian O’Brien, Head of Cloud Infrastructure and Operations from Aer Lingus, and Clare Ward, Global CIO of Travel & Hospitality at AWS. They are joined by Andrew Logan, Amach’s CEO and Alan Raftery as the host.
Irregular operations: Passenger first disruption management
On the 22nd May Amach hosted a panel based webinar, exploring Irregular Operations in Aviation. The first in a series focused on IROPs.
Our panel includes guest speaker Gillian O’Brien, Head of Cloud Infrastructure and Operations from Aer Lingus, and Clare Ward, Global CIO of Travel & Hospitality at AWS. They are joined by Andrew Logan, Amach’s CEO and Alan Raftery as the host.
Exploring Passenger First Customer Services Webinar Replay
We took a deep dive into Amazon Connect with Aer Lingus, a Connect user, AWS with insights into the future of their platform and our own technical expert. This webinar was designed to provide insight into what can be achieved with passenger first customer services, next gen technologies and solutions and, how this can deliver real results for businesses that want to deliver a best in class Customer Services and Experiences.
Digital Transformation in Aviation Webinar Replay
Digital Transformation in Aviation is a very broad topic to discuss in just one webinar, so we are running a series this year. To start us off, in late January 2024, Alan Raftery (Head of Commercial at Amach) and Rob Lazzurs (Director of Technology at Amach) held a live session highlighting a few of the key areas connected to this topic.
Launching an airline to the cloud
In the late summer of 2023 our Director of Technology, Rob Lazzurs, flew out to San Francisco to speak at HashiCorp’s flagship cloud conference. The
