AI Containment Strategies in Travel & Hospitality Call Centers Webinar

May 16, 2025

Amach’s latest webinar, "AI Containment Strategies in Travel & Hospitality Call Centers," hosted by John Power, Chief Product Officer at Amach, and Moni Panchawadi of AWS, explores how AWS solutions like Amazon Connect can streamline Travel & Hospitality call center operations. Watch the recording to discover how AI-driven strategies enhance customer service and operational efficiency.

The customer service landscape in Travel & Hospitality is undergoing a necessary transformation. With executives increasing AI/ML budgets by 30% between 2024 and 2025, AI containment is no longer a competitive advantage, it is a competitive necessity. Successful organizations are moving beyond basic virtual assistants to achieve full automation of simpler tasks, allowing high-level human teams to focus on complex emotional interactions.

Our recent webinar, hosted by Amach CPO John Power and AWS Global Head of Partner Solutions Mo Panchawi, outlined the data, strategy, and tools required to make this shift.

Watch the Full Webinar Now!