Transforming the Skies: How AWS Generative AI is Powering the Future of Aviation
The aviation industry is no stranger to innovation. From optimized fuel efficiency to dynamic pricing engines, airlines have long relied on technology to improve operations and enhance the passenger experience. Today, a new chapter is unfolding with the rise of Generative AI (Gen AI), with Amazon Web Services (AWS) playing a central role in driving this transformation. In this blog, I explore how airlines can harness the power of Gen AI using AWS’s advanced tools and infrastructure to unlock greater efficiency, personalization, and innovation across their operations.
Modernizing Aviation Data Platforms: Deploying Databricks on AWS
In today’s aviation landscape, where real-time insights, predictive maintenance, and seamless passenger experiences are paramount, data has become the fuel of transformation. One of the most powerful engines driving this change is the Databricks Lakehouse Platform. When deployed on Amazon Web Services (AWS), it provides a scalable, secure, and high-performance environment tailored to the needs of airlines and airports.
Modernizing Crew Management Systems: From On-Premise to AWS
The airline industry continues to face immense pressure to be more agile, data-driven, and resilient. Legacy systems often stand in the way of meeting these demands. One example is crew management, a mission-critical system that many carriers still operate on-premise.
This article explores how to modernize crew management for deployment on AWS, improving scalability, reliability, and integration with modern digital ecosystems, while maintaining continuity in crew operations.
AI Containment Strategies in Travel & Hospitality Call Centers
Amach’s latest webinar, “AI Containment Strategies in Travel & Hospitality Call Centers,” hosted by John Power, Chief Product Officer at Amach, and Moni Panchawadi of AWS, explores how AWS solutions like Amazon Connect can streamline Travel & Hospitality call center operations. Watch the recording to discover how AI-driven strategies enhance customer service and operational efficiency.
Avoxi Integration with Amazon Connect in Middle East & North Africa(MENA)
Discover how Avoxi seamlessly integrates with Amazon Connect to enhance customer communications across the MENA region. This video storyboard outlines Amach’s solution and the benefits to airlines, helping to optimize contact center operations and deliver exceptional customer experiences with scalable, reliable solutions.
Unlocking AWS Funding Opportunities for Airline Success
Webinar – Discover how AWS funding can help your airline innovate and grow. Join our AWS experts as they break down available AWS credits, share real-world success stories, and provide actionable insights on securing these valuable resources. Gain expert guidance and take the next step in transforming your airline operations—click below to watch now.
Enhancing the Passenger Experience – A Fireside Chat with Susanne Carberry of Aer Lingus
Aer Lingus’s Susanne Carberry on Enhancing the Passenger Experience Listen to a recent conversation our Chief Product Officer, John Power had with Susanne Carberry, Chief Customer Officer at Aer Lingus, where they dive into the challenges and strategies of implementing a passenger-first approach across Aer Lingus. Learn about the delicate balance of managing costs while […]
Aer Lingus: A Passenger-First Experience
Aer Lingus was encountering a number of significant obstacles that were hindering their ability to deliver a passenger-first experience across their customer care operations. With outdated systems, they struggled to support remote working for call centre agents and lacked the real-time reporting capabilities needed to ensure swift, effective responses.
Navigating the Clouds: Amach’s 2024 Cloud Migration Journey
As we bid farewell to another transformative year, Amach is excited to share our cloud migration journey at Amach. Our strategic migration solution to the cloud has been a game-changer, bringing both challenges and remarkable benefits for our clients. Key Achievements: 1. Comprehensive Migration Strategy: Amach has successfully implemented a multi-faceted approach, including rehosting, replatforming, refactoring, […]
Amach’s End of Year State of the Nation
Dear Aviation Leaders, One Aviation theme that permeated Amach this year was IROP’s! The airline industry thrives on precision, but as we know, irregular operations (IROPS) challenge this precision daily. Weather disruptions, mechanical issues, staffing shortages, and geopolitical events force airlines to pivot quickly, putting immense pressure on operational systems, customer service teams, and […]
