Aer Lingus DBRE Oracle Migration
Navigating the IT landscape presented a complex array of challenges for the team at Aer Lingus; from overcoming documentation gaps and legacy system risks to addressing security vulnerabilities and ensuring robust stakeholder coordination…
Aer Lingus Contact Center Migration Success
Susanne Carberry Discusses Aer Lingus’s Contact Center Migration Success Back in March 2024, we were delighted to be joined by Susanne Carberry, Chief Customer Officer at Aer Lingus for a webinar looking at cloud contact centers and the success of the Aer Lingus migration to Amazon Connect. You can watch the full webinar HERE. Introduction […]
Transforming Customer Service with Amazon Connect
In a webinar in late March, hosted by the team here at Amach, we shone a spotlight onto Aer Lingus’s journey to revolutionize its customer service experience using Amazon Connect.
Susanne Carberry, Chief Customer Officer at Aer Lingus, Russell Yeates, Customer Experience Specialist at AWS and William Oldwin, Director of Cloud and Digital at Amach each shared their unique views into this technology, it’s benefits and where it is moving in the future.
Amach Promotes Rob Lazzurs to Chief Technology Officer, Bolstering Aviation Sector Innovation
Amach, a pioneer in delivering cutting-edge software solutions, proudly announces the promotion of Rob Lazzurs to Chief Technology Officer (CTO).
This strategic move aligns with Amach’s growth trajectory and its intensified focus on providing advanced Customer Services and Experience tools, Cloud Transformation, and Team Augmentation, particularly within the Aviation sector.
Exploring Passenger First Customer Services Webinar Replay
We took a deep dive into Amazon Connect with Aer Lingus, a Connect user, AWS with insights into the future of their platform and our own technical expert. This webinar was designed to provide insight into what can be achieved with passenger first customer services, next gen technologies and solutions and, how this can deliver real results for businesses that want to deliver a best in class Customer Services and Experiences.
Amach Secures Prestigious AWS Amazon Connect Delivery Partner Status, Strengthening Its Position in the Aviation Sector
Amach Software strengthens its position with AWS Amazon Connect Delivery Status, combined with AWS Advanced Tier Partner Status, the first Irish company to hold both AWS Partner badges.
Robotic Process Automation in Aviation.
The industry operates on a razor’s edge, this is where Robotic Process Automation (RPA) in Aviation can truly enhance business critical, and customer facing, efficiencies.
Precision timing, meticulous execution, and relentless efficiency are all essential for keeping planes in the sky and passengers satisfied. Yet, beneath the glamorous airshows and exhilarating takeoffs lies a hidden enemy: repetitive, manual tasks. From mountains of paperwork to data entry marathons, countless hours are lost in manual processes.
Digital Transformation in Aviation Webinar Replay
Digital Transformation in Aviation is a very broad topic to discuss in just one webinar, so we are running a series this year. To start us off, in late January 2024, Alan Raftery (Head of Commercial at Amach) and Rob Lazzurs (Director of Technology at Amach) held a live session highlighting a few of the key areas connected to this topic.
Amach Software Welcomes Alan Raftery and Mark Rae to its Expanding Commercial Team
Amach Software, a Dublin-based cloud computing consultancy focused on the aviation sector, is pleased to announce the appointments of Alan Raftery and Mark Rae to its expanding Commercial Team.
Alan Raftery joins as Head of Commercial, and Mark Rae as Strategic Business Development Manager, marking a significant expansion of Amach.
Amach Software Welcomes John Tracey and Oisin Kim to its Board of Directors
Amach Software, a Dublin-based cloud computing consultancy focused in the aviation sector, is pleased to announce the appointments of John Tracey and Oisin Kim to its Board of Directors.
