Across the Middle East and North Africa (MENA), both airlines and airports face unique challenges when implementing Amazon Connect for their customer service operations. Regulatory restrictions, infrastructure limitations, and regional monopolies often complicate setup, while issues around VoIP reliability and data security add further complexity. These barriers frequently delay deployment and slow down digital transformation efforts in the region.
Amach and Avoxi have partnered to overcome these challenges. Together, they enable direct SIP voice integration with Amazon Connect, ensuring seamless connectivity and enterprise-grade reliability for aviation organizations. The solution provides critical features such as DID and toll-free numbers in select regions, delivering consistent uptime and verified outbound caller identification.
When a passenger or partner initiates a call through a standard PSTN line, Avoxi seamlessly establishes a SIP session that connects directly into Amazon Connect for intelligent routing and handling.
Key Benefits for Airlines and Airports
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Higher Answer Rates: Local caller IDs can double pickup rates, improving responsiveness and customer satisfaction.
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Simplified Global Voice Management: Manage all numbers, regions, and routing through one secure, cloud-based platform.
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Enhanced Passenger and Partner Experience: Faster routing and local DID numbers ensure quick, reliable connections.
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Scalable and Compliant Infrastructure: Enterprise-grade voice quality meets regional regulatory standards with 24/7 global support.
Want to learn more? Our team would be delighted to discuss how this solution can strengthen your voice infrastructure and customer experience. Contact us to start the conversation.
