Reducing Irregular Operations (IROPs) with technology
Amach recently hosted a webinar on how airlines can reduce Irregular Operations (IROPs). We were joined by Moni Panchavadi from AWS and discussed the use of RPA, AI and ML in mitigating IROPs
Aer Lingus Contact Center Migration Success
Susanne Carberry Discusses Aer Lingus’s Contact Center Migration Success Back in March 2024, we were delighted to be joined by Susanne Carberry, Chief Customer Officer at Aer Lingus for a webinar looking at cloud contact centers and the success of the Aer Lingus migration to Amazon Connect. You can watch the full webinar HERE. Introduction […]
What is Amazon Connect? The Ultimate Guide for Beginners!
For those new to the world of cloud-based contact centers, “Amazon Connect” might sound like unfamiliar jargon. But don’t fret; this guide is designed just for beginners like you.