Embracing the Cloud: Insights from our recent webinar.
In our recent webinar, we gathered a team of industry experts to discuss the evolving landscape of airline operations, focusing on the benefits and challenges of migrating from legacy systems to the cloud.
The session covered a range of topics, including the nature of Irregular Operations (IROPs), strategies for mitigating disruptions, and real-world success stories such as Aer Lingus’s transformation journey. Here’s a quick overview of the key points discussed.
Webinar Highlights: IROPs and Disruption Management
In our latest webinar, industry experts from Aer Lingus and AWS discuss the critical topic of IROPs and disruption management. Below are the key talking points covered during the session.
Aer Lingus Contact Center Migration Success
Susanne Carberry Discusses Aer Lingus’s Contact Center Migration Success Back in March 2024, we were delighted to be joined by Susanne Carberry, Chief Customer Officer at Aer Lingus for a webinar looking at cloud contact centers and the success of the Aer Lingus migration to Amazon Connect. You can watch the full webinar HERE. Introduction […]
Transforming Customer Service with Amazon Connect
In a webinar in late March, hosted by the team here at Amach, we shone a spotlight onto Aer Lingus’s journey to revolutionize its customer service experience using Amazon Connect.
Susanne Carberry, Chief Customer Officer at Aer Lingus, Russell Yeates, Customer Experience Specialist at AWS and William Oldwin, Director of Cloud and Digital at Amach each shared their unique views into this technology, it’s benefits and where it is moving in the future.
Robotic Process Automation in Aviation.
The industry operates on a razor’s edge, this is where Robotic Process Automation (RPA) in Aviation can truly enhance business critical, and customer facing, efficiencies.
Precision timing, meticulous execution, and relentless efficiency are all essential for keeping planes in the sky and passengers satisfied. Yet, beneath the glamorous airshows and exhilarating takeoffs lies a hidden enemy: repetitive, manual tasks. From mountains of paperwork to data entry marathons, countless hours are lost in manual processes.
Innovation through Infrastructure Management
Beneath the visible marvel of flight and the allure of fast-travel, lies the true strength of the aviation industry: its infrastructure.
It is this intricate web of structures and systems that make the marvel of aviation possible.
Elevate Your Service: The Rise of the Cloud Contact Center
The cloud contact center is not just a trend; it’s a transformative shift in how businesses communicate and serve.
Within the dynamic sphere of aviation, this evolution is particularly poignant.
Flying High with FinOps: Streamlining Costs in the Aviation Industry
FinOps, akin to an air traffic controller for cloud finances, steps in, ensuring that the aviation industry’s technological endeavors don’t result in budgetary crashes.
What is Amazon Connect? The Ultimate Guide for Beginners!
For those new to the world of cloud-based contact centers, “Amazon Connect” might sound like unfamiliar jargon. But don’t fret; this guide is designed just for beginners like you.
NDC Data Standard and Cloud: Revolutionizing Air Travel
Air travel is evolving. Rapidly. As airlines shift paradigms, technology must keep pace. Enter the IATA’s New Distribution Capability (NDC) data standard.