WAF Insights: Aviation is at a Digital Crossroads – 3 Key Takeaways from WAF 25
Discover the key insights from the World Aviation Festival 2025 as Amach CPO John Power and Amach Senior Director of AI Solutions Eimear Loughnane break down how airlines are navigating a critical digital crossroads. This webinar explores why clean, governed data remains the foundation of every successful AI initiative, why so many projects stall at […]
Reimagining Airport Revenue Webinar
Airports are no longer just gateways—they’re becoming marketplaces. In this webinar, we reimagine airport revenue models for the digital era. The discussion explores how airports can evolve into commercial powerhouses by optimizing non-aviation income streams such as parking, retail, and concessions. Our speakers delve into strategies for turning the airport website into a dynamic, revenue-generating marketplace—enhancing […]
AI Containment Strategies in Travel & Hospitality Call Centers Webinar
Amach’s latest webinar, “AI Containment Strategies in Travel & Hospitality Call Centers,” hosted by John Power, Chief Product Officer at Amach, and Moni Panchawadi of AWS, explores how AWS solutions like Amazon Connect can streamline Travel & Hospitality call center operations. Watch the recording to discover how AI-driven strategies enhance customer service and operational efficiency.
Avoxi Integration with Amazon Connect in Middle East & North Africa (MENA)
Discover how Avoxi seamlessly integrates with Amazon Connect to enhance customer communications across the MENA region. This video storyboard outlines Amach’s solution and the benefits to airlines, helping to optimize contact center operations and deliver exceptional customer experiences with scalable, reliable solutions.
Unlocking AWS Funding Opportunities for Airline Success
Webinar – Discover how AWS funding can help your airline innovate and grow. Join our AWS experts as they break down available AWS credits, share real-world success stories, and provide actionable insights on securing these valuable resources. Gain expert guidance and take the next step in transforming your airline operations—click below to watch now.
Enhancing the Passenger Experience – A Fireside Chat with Susanne Carberry of Aer Lingus
Aer Lingus’s Susanne Carberry on Enhancing the Passenger Experience Listen to a recent conversation our Chief Product Officer, John Power had with Susanne Carberry, Chief Customer Officer at Aer Lingus, where they dive into the challenges and strategies of implementing a passenger-first approach across Aer Lingus. Learn about the delicate balance of managing costs while […]
Managing EU261 and IROPs for Airlines
On the 21st November 2024 we rounded up our current webinar series focused on IROPs.
Following on from the World Aviation Festival, we take a look at the challenges, solutions & benefits of resolving EU261 and other IROPs.
Transforming IROPs with RPA, AI, LLM’s & Bots
On the 17th July we hosted another panel based webinar, this time discussing the use of tools such as RPA, AI, LLM’s and other bots to help support and mitigate against the impacts of IROPs.
We were joined by Moni Panchavadi, WW Partner Solution Architect at AWS For Travel & Hospitality and by Victor Ceaus, Software Engineering Manager at Amach, and this session was hosted by John Power, Head of Product at Amach.
Our panel includes guest speaker Gillian O’Brien, Head of Cloud Infrastructure and Operations from Aer Lingus, and Clare Ward, Global CIO of Travel & Hospitality at AWS. They are joined by Andrew Logan, Amach’s CEO and Alan Raftery as the host.
Irregular operations: Passenger first disruption management
On the 22nd May Amach hosted a panel based webinar, exploring Irregular Operations in Aviation. The first in a series focused on IROPs.
Our panel includes guest speaker Gillian O’Brien, Head of Cloud Infrastructure and Operations from Aer Lingus, and Clare Ward, Global CIO of Travel & Hospitality at AWS. They are joined by Andrew Logan, Amach’s CEO and Alan Raftery as the host.
Exploring Passenger First Customer Services Webinar Replay
We took a deep dive into Amazon Connect with Aer Lingus, a Connect user, AWS with insights into the future of their platform and our own technical expert. This webinar was designed to provide insight into what can be achieved with passenger first customer services, next gen technologies and solutions and, how this can deliver real results for businesses that want to deliver a best in class Customer Services and Experiences.