Aer Lingus’s Susanne Carberry on Enhancing the Passenger Experience
Listen to a recent conversation our Chief Product Officer, John Power had with Susanne Carberry, Chief Customer Officer at Aer Lingus, where they dive into the challenges and strategies of implementing a passenger-first approach across Aer Lingus. Learn about the delicate balance of managing costs while enhancing value for passengers and agents, leveraging technology transitions from legacy systems to cutting-edge cloud solutions, and the critical role of empowering staff through targeted training programs. Discover how Aer Lingus differentiates itself in a competitive market by focusing on operational efficiency and building stronger relationships with its loyal passengers.
