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Managing EU261 and IROPs for Airlines
On the 21st November 2024 we rounded up our current webinar series focused on IROPs.
Following on from the World Aviation Festival, we take a look at the challenges, solutions & benefits of resolving EU261 and other IROPs.
World Aviation Festival 2024: A Deeper Dive into the Future of Flight
The World Aviation Festival 2024 in Amsterdam last week was a hotbed of innovation, offering a glimpse into the future of air travel. Here’s a more detailed look at the key trends that emerged:
Amach Soars to New Heights with Three Strategic Leadership Appointments
Amach soars to new heights with three strategic leadership appointments, VP of Account Management, VP of Sales and VP of Operations.
Amach, a leading cloud computing consultancy specializing in the aviation sector, today announced the appointment of three seasoned professionals to its leadership team.
Amach, Gold Sponsors at the World Aviation Festival 2024
Amach Takes Flight at the World Aviation Festival 2024. The aviation industry is on the cusp of a technological transformation, and Amach is thrilled to be at the forefront of this change, that’s why we’re so excited to announce our participation in the upcoming World Aviation Festival in Amsterdam this October!
Amach Appoints John Power as Chief Product Officer to Drive Innovation in Aviation Sector
Amach continues the strengthening of its leadership team with the appointment of a Chief Product Officer (CPO). John, an accomplished technology executive with a proven track record in IT-enabled business transformation, will spearhead Amach’s product strategy.
Reducing Irregular Operations (IROPs) with technology
Amach recently hosted a webinar on how airlines can reduce Irregular Operations (IROPs). We were joined by Moni Panchavadi from AWS and discussed the use of RPA, AI and ML in mitigating IROPs
Transforming IROPs with RPA, AI, LLM’s & Bots
On the 17th July we hosted another panel based webinar, this time discussing the use of tools such as RPA, AI, LLM’s and other bots to help support and mitigate against the impacts of IROPs.
We were joined by Moni Panchavadi, WW Partner Solution Architect at AWS For Travel & Hospitality and by Victor Ceaus, Software Engineering Manager at Amach, and this session was hosted by John Power, Head of Product at Amach.
Our panel includes guest speaker Gillian O’Brien, Head of Cloud Infrastructure and Operations from Aer Lingus, and Clare Ward, Global CIO of Travel & Hospitality at AWS. They are joined by Andrew Logan, Amach’s CEO and Alan Raftery as the host.
Embracing the Cloud: Insights from our recent webinar.
In our recent webinar, we gathered a team of industry experts to discuss the evolving landscape of airline operations, focusing on the benefits and challenges of migrating from legacy systems to the cloud.
The session covered a range of topics, including the nature of Irregular Operations (IROPs), strategies for mitigating disruptions, and real-world success stories such as Aer Lingus’s transformation journey. Here’s a quick overview of the key points discussed.
Webinar Highlights: IROPs and Disruption Management
In our latest webinar, industry experts from Aer Lingus and AWS discuss the critical topic of IROPs and disruption management. Below are the key talking points covered during the session.
Irregular operations: Passenger first disruption management
On the 22nd May Amach hosted a panel based webinar, exploring Irregular Operations in Aviation. The first in a series focused on IROPs.
Our panel includes guest speaker Gillian O’Brien, Head of Cloud Infrastructure and Operations from Aer Lingus, and Clare Ward, Global CIO of Travel & Hospitality at AWS. They are joined by Andrew Logan, Amach’s CEO and Alan Raftery as the host.
Webinar Highlights: IROPs and Disruption Management
In our latest webinar, industry experts from Aer Lingus and AWS discuss the critical topic of IROPs and disruption management. Below are the key talking points covered during the session.
Aer Lingus Contact Center Migration Success
Susanne Carberry Discusses Aer Lingus’s Contact Center Migration Success Back in March 2024, we were delighted to be joined by Susanne Carberry, Chief Customer Officer
Transforming Customer Service with Amazon Connect
In a webinar in late March, hosted by the team here at Amach, we shone a spotlight onto Aer Lingus’s journey to revolutionize its customer service experience using Amazon Connect.
Susanne Carberry, Chief Customer Officer at Aer Lingus, Russell Yeates, Customer Experience Specialist at AWS and William Oldwin, Director of Cloud and Digital at Amach each shared their unique views into this technology, it’s benefits and where it is moving in the future.
Robotic Process Automation in Aviation.
The industry operates on a razor’s edge, this is where Robotic Process Automation (RPA) in Aviation can truly enhance business critical, and customer facing, efficiencies.
Precision timing, meticulous execution, and relentless efficiency are all essential for keeping planes in the sky and passengers satisfied. Yet, beneath the glamorous airshows and exhilarating takeoffs lies a hidden enemy: repetitive, manual tasks. From mountains of paperwork to data entry marathons, countless hours are lost in manual processes.
Innovation through Infrastructure Management
Beneath the visible marvel of flight and the allure of fast-travel, lies the true strength of the aviation industry: its infrastructure.
It is this intricate web of structures and systems that make the marvel of aviation possible.
Elevate Your Service: The Rise of the Cloud Contact Center
The cloud contact center is not just a trend; it’s a transformative shift in how businesses communicate and serve.
Within the dynamic sphere of aviation, this evolution is particularly poignant.
Flying High with FinOps: Streamlining Costs in the Aviation Industry
FinOps, akin to an air traffic controller for cloud finances, steps in, ensuring that the aviation industry’s technological endeavors don’t result in budgetary crashes.
What is Amazon Connect? The Ultimate Guide for Beginners!
For those new to the world of cloud-based contact centers, “Amazon Connect” might sound like unfamiliar jargon. But don’t fret; this guide is designed just for beginners like you.
NDC Data Standard and Cloud: Revolutionizing Air Travel
Air travel is evolving. Rapidly. As airlines shift paradigms, technology must keep pace. Enter the IATA’s New Distribution Capability (NDC) data standard.
Working at Amach
Working at Amach. The transcript: Maria F: What I like most about working at Amach has to be the people. Maria W: What does a
An engineers guide to FinOps
Our very own FinOps expert, Tom Cross, gave a great presentation at the first Amach Meet Up in Dublin.
The following is the text file from the video, for those who prefer the long read, including the Q&A from the end of the session!
