Amach, Gold Sponsors at the World Aviation Festival 2024
Amach Takes Flight at the World Aviation Festival 2024. The aviation industry is on the cusp of a technological transformation, and Amach is thrilled to be at the forefront of this change, that’s why we’re so excited to announce our participation in the upcoming World Aviation Festival in Amsterdam this October!
Transforming Customer Service with Amazon Connect
In a webinar in late March, hosted by the team here at Amach, we shone a spotlight onto Aer Lingus’s journey to revolutionize its customer service experience using Amazon Connect.
Susanne Carberry, Chief Customer Officer at Aer Lingus, Russell Yeates, Customer Experience Specialist at AWS and William Oldwin, Director of Cloud and Digital at Amach each shared their unique views into this technology, it’s benefits and where it is moving in the future.
Robotic Process Automation in Aviation.
The industry operates on a razor’s edge, this is where Robotic Process Automation (RPA) in Aviation can truly enhance business critical, and customer facing, efficiencies.
Precision timing, meticulous execution, and relentless efficiency are all essential for keeping planes in the sky and passengers satisfied. Yet, beneath the glamorous airshows and exhilarating takeoffs lies a hidden enemy: repetitive, manual tasks. From mountains of paperwork to data entry marathons, countless hours are lost in manual processes.
Innovation through Infrastructure Management
Beneath the visible marvel of flight and the allure of fast-travel, lies the true strength of the aviation industry: its infrastructure.
It is this intricate web of structures and systems that make the marvel of aviation possible.
NDC Data Standard and Cloud: Revolutionizing Air Travel
Air travel is evolving. Rapidly. As airlines shift paradigms, technology must keep pace. Enter the IATA’s New Distribution Capability (NDC) data standard.