World Aviation Festival 2024: A Deeper Dive into the Future of Flight
The World Aviation Festival 2024 in Amsterdam last week was a hotbed of innovation, offering a glimpse into the future of air travel. Here’s a more detailed look at the key trends that emerged:
Amach, Gold Sponsors at the World Aviation Festival 2024
Amach Takes Flight at the World Aviation Festival 2024. The aviation industry is on the cusp of a technological transformation, and Amach is thrilled to be at the forefront of this change, that’s why we’re so excited to announce our participation in the upcoming World Aviation Festival in Amsterdam this October!
Reducing Irregular Operations (IROPs) with technology
Amach recently hosted a webinar on how airlines can reduce Irregular Operations (IROPs). We were joined by Moni Panchavadi from AWS and discussed the use of RPA, AI and ML in mitigating IROPs
Embracing the Cloud: Insights from our recent webinar.
In our recent webinar, we gathered a team of industry experts to discuss the evolving landscape of airline operations, focusing on the benefits and challenges of migrating from legacy systems to the cloud.
The session covered a range of topics, including the nature of Irregular Operations (IROPs), strategies for mitigating disruptions, and real-world success stories such as Aer Lingus’s transformation journey. Here’s a quick overview of the key points discussed.
Webinar Highlights: IROPs and Disruption Management
In our latest webinar, industry experts from Aer Lingus and AWS discuss the critical topic of IROPs and disruption management. Below are the key talking points covered during the session.
Aer Lingus Contact Center Migration Success
Susanne Carberry Discusses Aer Lingus’s Contact Center Migration Success Back in March 2024, we were delighted to be joined by Susanne Carberry, Chief Customer Officer at Aer Lingus for a webinar looking at cloud contact centers and the success of the Aer Lingus migration to Amazon Connect. You can watch the full webinar HERE. Introduction […]
Transforming Customer Service with Amazon Connect
In a webinar in late March, hosted by the team here at Amach, we shone a spotlight onto Aer Lingus’s journey to revolutionize its customer service experience using Amazon Connect.
Susanne Carberry, Chief Customer Officer at Aer Lingus, Russell Yeates, Customer Experience Specialist at AWS and William Oldwin, Director of Cloud and Digital at Amach each shared their unique views into this technology, it’s benefits and where it is moving in the future.
Innovation through Infrastructure Management
Beneath the visible marvel of flight and the allure of fast-travel, lies the true strength of the aviation industry: its infrastructure.
It is this intricate web of structures and systems that make the marvel of aviation possible.
Elevate Your Service: The Rise of the Cloud Contact Center
The cloud contact center is not just a trend; it’s a transformative shift in how businesses communicate and serve.
Within the dynamic sphere of aviation, this evolution is particularly poignant.
Flying High with FinOps: Streamlining Costs in the Aviation Industry
FinOps, akin to an air traffic controller for cloud finances, steps in, ensuring that the aviation industry’s technological endeavors don’t result in budgetary crashes.