Aer Lingus: A Passenger-First Experience
Aer Lingus was encountering a number of significant obstacles that were hindering their ability to deliver a passenger-first experience across their customer care operations. With outdated systems, they struggled to support remote working for call centre agents and lacked the real-time reporting capabilities needed to ensure swift, effective responses.
Aer Lingus DBRE Oracle Migration
Navigating the IT landscape presented a complex array of challenges for the team at Aer Lingus; from overcoming documentation gaps and legacy system risks to addressing security vulnerabilities and ensuring robust stakeholder coordination…
Avios Contact Centre Migration
Avios faced a multifaceted challenge in their mission to revolutionise customer service. Their aspiration was not just to improve, but to become a Centre of Excellence for Loyalty Services. This ambitious goal required a holistic transformation…
Aer Lingus Data Centre Migration
Aer Lingus embarked on a transformative journey to overhaul their IT infrastructure. The mission was to migrate a vast array of databases, to Amazon Web Services. This task represented a strategic shift towards achieving a more efficient, secure, & cost-effective environment.