AI-powered experiences for every passenger across every step of the journey.
Great passenger experiences depend on fast, intelligent responses, especially during disruption. We help airlines manage IROPs and customer service at scale with AI-powered tools that automate workflows, predict needs, and personalise every interaction. Traditional systems struggle to deliver the speed and precision today’s passengers expect. With Amach, airlines can respond in real time, reduce pressure on agents, and turn operational challenges into seamless, connected experiences.
Airline Customer Service Challenges
- Delayed responses during IROPs due to manual workflows
- Fragmented systems that prevent real-time visibility and action
- Inability to personalize support across multiple channels
- High agent workload from repetitive service tasks
- Lack of predictive tools to anticipate disruption or passenger needs
- Inconsistent compensation and rebooking processes
Impact on Passenger Experience
When disruptions occur, passengers experience uncertainty, long wait times, and inconsistent communication across channels. These gaps in service leave passengers feeling frustrated and undervalued. What they want is fast, clear, and personalized support that helps them feel in control of their journey. Amach helps deliver that experience by equipping airlines with AI-powered tools that automate responses, provide real-time updates, and ensure every interaction feels timely and human.
Do You Know How Much IROPs is Impacting Your Business?
Every moment counts when managing irregular operations (IROPs). Use our interactive calculator to uncover the hidden costs—and benefits of smarter management.
